Intuit Conversion FAQs
1. Q: What / why is this happening?
A: Tradition Capital Bank is launching our enhanced digital banking platform. You will need to take action to ensure continued access and compatibility.
2. Q: Are there online reference guides to help me?
A: Conversion Instructions for your connection method:
Quicken Connection Instructions
As your financial institution completes its system conversion, you will need to modify your Quicken settings to ensure that your data connectivity transfers smoothly to the new system. This document contains instructions for both Windows and Mac, and all three connectivity types (Direct Connect, Express Web Connect or Web Connect).
These instructions refer to two “Action Dates.” The 1st Action Date and 2nd Action Date in the instructions will be provided to you by your financial institution.
IMPORTANT: Express Web Connect will not be available until 5 business days after the 2nd Action Date, so please utilize another connectivity type if you need transaction updates during this downtime. There is no delay for Web Connect or Direct Connect (if supported)
Instructions for One-Step Update initiated from within Quicken:
Quicken Windows Direct Connect and Express Web Connect
On the 1st Action Date:
1. Back up your Quicken Windows Data File. Go to File > Backup and Restore > Backup Quicken
File.
2. Download the latest Quicken Update. Go to Help > Check for Updates.
3. Complete a final transaction download. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to the financial institution that is requesting this change.
a. Choose Tools > Account List.
b. Click Edit on the account to deactivate.
c. In Account Details, click Online Services.
d. Click Deactivate. Follow prompts to confirm deactivation.
e. Click the General tab.
f. Delete Financial Institution and Account Number information. Click OK to close window.
g. Repeat steps for any additional accounts that apply.
2. Reconnect the online banking connection for your accounts.
a. Choose Tools > Account List.
b. Click Edit on the account you want to activate.
c. In Account Details, click Online Services and then choose Set up Now.
d. Type your institution’s name in the search field and click Next.
e. Enter your financial institution credentials.
• Express Web Connect uses the same credentials you use for your institution’s online banking login.
Important: If your credentials do not work, contact your financial institution.
f. Ensure you associate the accounts to the appropriate accounts already listed in Quicken. Select Link to an existing account and select the matching accounts in the drop-down menu.
Important: Do NOT choose “Create a new account” unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, choose Ignore – Don’t Download into Quicken or click Cancel.
g. After all accounts have been matched, click Next and then Done.
Quicken Mac Direct Connect and Quicken Connect
On the 1st Action Date:
1. Backup Quicken Mac Data File and Update the application.
a. Choose File > Save a Backup.
b. Download the latest Quicken Update. Choose Quicken > Check for Updates.
2. Complete a final transaction download.
a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
Activate the online banking connection for accounts connected to the financial institution that is requesting this change.
1. Click your account in the Accounts list on the left side.
2. Choose Accounts > Settings.
3. Select Set up transaction download.
4. Enter your financial institution name in the search field, select the correct option and click Continue.
5. Enter your financial institution credentials.
• Express Web Connect uses the same credentials you use for your institution’s online banking login.
Important: If your credentials do not work, contact your financial institution.
6. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under Action, choose Link to pick your existing account.
Important: Do NOT select “ADD” in the Action column unless you intend to add a new account to Quicken.
7. Click Finish.
Instructions for Downloading a Web Connect file from your Online Banking Site:
Quicken Windows Web Connect
On the 1st Action Date:
1. Backup Quicken Windows Data File and Update.
a. Choose File > Backup and Restore > Backup Quicken File.
b. Download the latest Quicken Update. Choose Help > Check for Updates.
2. Complete a final transaction download.
a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Repeat this step for each account you need to update.
c. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is requesting this change.
a. Choose Tools > Account List.
b. Click Edit on the account to deactivate.
c. In Account Details, click Online Services.
d. Click Deactivate. Follow prompts to confirm deactivation.
e. Click the General tab.
f. Delete Financial Institution and Account Number information.
g. Click OK to close window.
h. Repeat steps for any additional accounts.
2. Reconnect online banking connection for accounts that apply.
a. Download a Quicken Web Connect file from your financial institution’s online banking site.
b. In Quicken, choose File > File Import > Web Connect (.QFX) File.
c. Use the import dialog to select the Web Connect file you downloaded. An “Import Downloaded Transactions” window opens.
d. Choose Link to an existing account. Select the matching account in the drop-down menu. Associate the imported transactions to the correct account listed in Quicken.
e. Repeat this step for each account you have connected to this institution.
Quicken Mac Web Connect
On the 1st Action Date:
1. Backup your Quicken Mac data file and update the application.
a. Choose File > Save a Backup.
b. Download the latest Quicken Update. Choose Quicken > Check for Updates.
2. Complete a final transaction download.
a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Repeat this step for each account you need to update.
c. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
Activate online banking connection for accounts connected to financial institution that is requesting this change.
1. Select your account under the Accounts list on the left side.
2. Choose Accounts > Settings.
3. Select Set up transaction download.
4. Enter your financial institution name in the search field, select the correct option and click Continue.
5. Log into your financial institutions online banking site and download your transactions to your computer.
Important: Take note of the date you last had a successful connection. If you have overlapping dates in the web-connect process, you may end up with duplicate transactions.
6. Drag and drop the downloaded file into the box titled Drop download file. Choose Web Connect for the “Connection Type” if prompted
7. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, click Link to pick your existing account.
Important: Do NOT select “ADD” in the Action column unless you intend to add a new account to Quicken.
8. Click Finish.
Instructions for Bill Pay:
IMPORTANT: If you currently use Direct Connect in Quicken to initiate Bill Payments, please complete the additional tasks at the link below. If you do not use Direct Connect Bill Pay or you only initiate Bill Payments from within your online banking site, these additional tasks are not required.
Quicken Windows Bill Pay
Only complete these tasks if you currently initiate Bill Payments from within Quicken Windows.
Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after the 1st Action Date, these payments may still be processed.
On or Before the 1st Action Date:
Cancel Existing Bill Payments.
1. Choose Tools > Online Center.
2. Choose your institution from the Financial Institution drop-down list.
3. On the Payments tab, choose an account from which a payment is scheduled in the future.
4. In the payments status list, you will cancel payments for each payee with a status that is scheduled for delivery on a date. after the 1st Action Date. To do this, select the first payee and click Cancel Payment.
5. Repeat steps 3 & 4 for all payments that are scheduled for delivery after the 1st Action Date.
6. On the toolbar, click Repeating.
7. Choose a payment instruction and click Delete. Click Delete again in the confirmation window.
8. Repeat step 7 for each repeating payment you have with your financial institution.
On or Before the 2nd Action Date:
Note: This section only applies if your institution will support Bill Payments initiated from within Quicken Windows after the system change.
Re-create Your Bill Payments.
If you need help re-creating payments, choose Help > Quicken Help. Search for Create an online Payment and follow the instructions to create and transmit an online payment.
Quicken Mac Bill Pay
Only complete these tasks if you currently initiate Direct Connect Bill Payments from within Quicken Mac.
Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after the 1st Action Date, these payments may still be processed.
On or Before the 1st Action Date:
Cancel Existing Bill Payments.
1. Highlight a Bill Payment transaction on the account register.
2. While on the account register, choose File > Print to save your list of pending payments. You can use this when you re-create the bill payments and send these payments again.
3. Click Edit at the bottom of the account register window.
4. Click Edit Details below the highlighted transaction.
5. Click the Online Payment tab and choose Cancel Payment.
6. Repeat these steps for each outstanding Bill Payment you have scheduled with your financial institution.
On or Before the 2nd Action Date:
Note: This section only applies if your institution will support Bill Payments initiated from within Quicken Mac after the system change.
Re-create Your Bill Payments.
For assistance with re-creating payments, choose Help and search for Adding online Bill Pay transactions. Follow the instructions to create and transmit an online payment.
QuickBooks Desktop Instructions
As your financial institution completes its system conversion, you will need to modify your QuickBooks settings to ensure that your data connectivity transfers smoothly to the new system. This document contains instructions for both Windows and Mac, and both connectivity types (Direct Connect and Web Connect).
These instructions refer to two “Action Dates.” The 1st Action Date and 2nd Action Date in the instructions will be provided to you by your financial institution.
Instructions for One-Step Update initiated from within QuickBooks:
QuickBooks Windows Direct Connect
Before the 1st Action Date:
1. Backup QuickBooks Windows Data File & Update.
a. Choose File > Back Up Company > Create Local Backup.
b. Download the latest QuickBooks Update. Go to Help > Update QuickBooks Desktop.
2. Complete a final transaction download and match downloaded transactions.
a. Complete one last transaction update before the change to get all of your transaction
history up to date.
b. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is
requesting this change.
a. Choose Lists menu > Chart of Accounts.
b. Right-click on the first account you would like to deactivate and choose Edit Account.
c. Click the Bank Feeds Settings tab in the Edit Account window.
d. Select Deactivate All Online Services and click Save & Close.
e. Click OK for any alerts or messages that may appear with the deactivation.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply.
a. Choose Lists menu > Chart of Accounts.
b. Right-click on an account you would like to activate and choose Edit Account.
c. Select Set Up Bank Feeds on the bottom of the popup screen and select Yes in the
dialog box that will appear.
d. Enter your institution’s name in the search field and select Continue.
e. Enter your Direct Connect credentials. Direct Connect might require credentials that do
not match your online banking credentials. Contact your financial institution if your login
information does not work.
f. Ensure you associate the accounts to the appropriate accounts already listed in
QuickBooks. Link to your existing accounts in the drop-down options labeled Select
Existing or Create New.
Important: Do NOT select “Create New Account” unless you intend to add a new
account to QuickBooks. If you are presented with accounts you do not want to track in
this data file, choose Do Not Add to QuickBooks.
g. After all accounts have been matched, click Next and then click Done.
QuickBooks Mac Direct Connect
Before the 1st Action Date:
1. Backup QuickBooks Mac Data File & Update the Application.
a. Choose File > Backup.
b. Download the latest QuickBooks Update. Choose QuickBooks > Check for
QuickBooks Updates.
2. Complete a final transaction download.
a. Complete last transaction update before the change to get all of your transaction history
up to date.
b. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is
requesting this change.
a. Choose Lists > Chart of Accounts.
b. Click the first account you would like to deactivate and choose Edit > Edit Account.
c. Choose Online Settings in the Edit Account window.
d. In the Online Account Information window, choose Not Enabled from the Download
Transactions list and click Save.
e. Click OK for any alerts or messages that may appear with the deactivation.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply.
a. Choose Banking > Online Banking Setup.
b. Type your institution’s name in the search field, then click Next and follow the instructions in the setup screen.
c. Select Yes, my account has been activated for QuickBooks Online Services in the
Online Banking Assistant window. Click Next.
d. Enter your Direct Connect credentials. Direct Connect might require credentials that do
not match your online banking credentials. Contact your financial institution if your login
information does not work.
e. For each account you wish to download into QuickBooks, click Select and Account to
connect to your existing account’s registers.
f. Click Next, and then click Done.
g. Repeat this step for each account that you have connected to this institution.
Instructions for Downloading a Web Connect file from your Online Banking Site:
QuickBooks Windows Web Connect
Before the 1st Action Date:
1. Backup QuickBooks Windows Data File & Update.
a. Choose File > Back Up Company > Create Local Backup.
b. Download the latest QuickBooks Update. Choose Help > Update QuickBooks Desktop.
2. Complete a final transaction download and match downloaded transactions.
a. Complete one last transaction update before the change to get all of your transaction history up to date.
b. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to financial institution that is requesting this change.
a. Choose Lists menu > Chart of Accounts.
b. Right-click the first account you want to deactivate and choose Edit Account.
c. Click the Bank Feeds Settings tab in the Edit Account window.
d. Select Deactivate All Online Services and click Save & Close.
e. Click OK for any alerts or messages that may appear with the deactivation.
f. Repeat steps for any additional accounts that you need to deactivate.
2. Reconnect online banking connection for accounts that you deactivated.
a. Log in to your financial institution’s online banking site and download your transactions to a QuickBooks (.qbo) file.
Note: Take note of your last successful upload. Duplicate transactions can occur if you have overlapping transaction dates in the new transaction download.
b. In QuickBooks, choose File > Utilities > Import > Web Connect Files. Locate your saved Web Connect file and select to import.
c. In the Select Bank Account dialog select Use an existing QuickBooks account.
Important: Do NOT select “Create a new QuickBooks account” unless you intend to add a new account to QuickBooks.
d. In the drop-down list, choose your QuickBooks account(s) and click Continue. Confirm by selecting OK.
QuickBooks Mac Web Connect
Before the 1st Action Date:
1. Backup your QuickBooks Mac data file & update the application.
a. Choose File > Backup.
b. Download the latest QuickBooks Update. Choose QuickBooks > Check for QuickBooks Updates.
2. Complete a final transaction download.
a. Complete last transaction update before the change to get all of your transaction history up to date.
b. Repeat this step for each account you need to update.
c. Accept all new transactions into the appropriate registers. (required)
On or After the 2nd Action Date:
1. Deactivate online banking connection for accounts connected to the financial institution that is requesting this change.
a. Choose Lists > Chart of Accounts.
b. Select the first account you would like to deactivate and choose Edit > Edit Account.
c. Select Online Settings in the Edit Account window.
d. In the Online Account Information window, choose Not Enabled from the Download Transactions list and click Save.
e. Click OK for any dialog boxes that may appear with the deactivation.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply.
a. Log in to your financial institution’s online banking site and download your transactions into to a QuickBooks (.qbo) file.
Important: Take note of your last successful upload. Duplicate transactions can occur if you have overlapping transaction dates in the new transaction download.
b. In QuickBooks, choose File > Import > From Web Connect. Use the import dialog to import your saved Web Connect file.
c. In the Account Association window, click Select an Account to choose the appropriate existing account register.
Important: Do NOT select “NEW” under the action column unless you intend to add a new account to QuickBooks.
d. Click Continue and OK for any dialog boxes that require action.
Instructions for Bill Pay:
IMPORTANT: If you currently use Direct Connect in QuickBooks to initiate Bill Payments, please complete the additional tasks at the link below. If you do not use Direct Connect Bill Pay or you only initiate Bill Payments from within your online banking site, these additional tasks are not required.
QuickBooks Windows Bill Pay
Only complete these tasks if you currently initiate Bill Payments from within QuickBooks Windows.
Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after the 1st Action Date, these payments may still be processed.
Before the 1st Action Date:
Cancel Existing Bill Payments.
1. Open the Register of the account you made the payment from.
2. Choose Company > Chart of Accounts.
3. Double-click the proper account.
4. In the register, locate the transaction to be canceled.
5. Click the transaction to be deleted.
6. Choose Edit > Cancel Payment.
On or After the 2nd Action Date:
Note: This section only applies if your institution will support Bill Payments initiated from within QuickBooks Windows after the system change.
Re-create Your Bill Payments.
If you need help re-creating payments, choose Help > QuickBooks Help. Search for Pay a Vendor Online and follow the instructions.
QuickBooks Online Instructions
As your financial institution completes its system conversion, you will need to modify your QuickBooks Online settings to ensure that your data connectivity transfers smoothly to the new system. This document contains instructions for both connectivity types (Express Web Connect and Web Connect).
These instructions refer to two “Action Dates.” The 1st Action Date and 2nd Action Date in the instructions will be provided to you by your financial institution.
IMPORTANT: Express Web Connect will not be available until 5 business days after the 2nd Action Date, so please utilize another connectivity type if you need transaction updates during this downtime.
Instructions for One-Step Update initiated from within QuickBooks Online:
QuickBooks Online Express Web Connect
Instructions for One-Step Update initiated from within QuickBooks:
On the 1st Action Date:
1. Complete a final transaction download.
2. Complete last transaction update before the change to get all of your transaction history up to date.
3. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
Disconnect online banking connection for accounts connected to the financial institution that is requesting this change.
1. Select Banking from the left column.
2. Click the account you want to disconnect, then click the Pencil Icon on the corner of that account box.
3. Click Edit Account Info.
4. Check the box next to Disconnect this Account on Save.
5. Select Save and Close.
6. Repeat steps for any additional accounts that apply.
Complete 5 business days after 2nd Deadline Date:
1. Reconnect online banking connection for accounts that apply.
a. On the Banking page, click Add Account in the upper-right side of the screen.
b. Type your financial institution’s name and choose the correct option from the results.
c. Enter your financial institution credentials and click Continue. Express Web Connect uses the same credentials you use for your institution’s online banking.
d. Provide additional information, if requested.
e. Ensure you associate the accounts for your financial institution to the appropriate account already listed under Which accounts do you want to connect? Choose the matching accounts in the drop-down menu.
Important: Do NOT select “+Add New” unless you intend to add a new account to QuickBooks Online. If you are presented with accounts you do not want to track in this QuickBooks Online Company, Uncheck the box next to the Account Name.
f. After all accounts have been matched, click Connect and then click Finish.
2. Exclude Duplicate Transactions.
a. Select Banking from the left column.
b. In the For Review section, click the checkboxes for the transactions you want to exclude.
c. Choose Batch Actions > Exclude Selected.
Instructions for One-Step Update initiated from within QuickBooks:
Instructions for Downloading a Web Connect file from your Online Banking Site:
QuickBooks Online Web Connect
On the 1st Action Date:
1. Complete a final transaction download.
2. Complete last transaction update before the change to get all of your transaction history up to date.
3. Accept all new transactions into the appropriate registers.
On the 2nd Action Date:
1. Disconnect online banking connection for accounts connected to financial institution that is requesting this change.
a. Select Banking from the left column.
b. Click on the account you would like to disconnect, then click the Pencil Icon on the corner of that account box.
c. Click Edit Account Info.
d. Check the box next to Disconnect this Account on Save.
e. Click Save and Close.
f. Repeat steps for any additional accounts that apply.
2. Reconnect online banking connection for accounts that apply.
a. Download a Web Connect file (.qbo or .qfx) from your financial institution’s online banking site.
b. In QuickBooks Online, choose Banking from the left column.
c. Click File Upload in the upper-right side of the screen and use the upload dialog to locate the Web Connect file you downloaded in step a.
d. Choose the appropriate account from the drop-down menu under QuickBooks Account and then click Next.
Important: Do NOT choose “+Add New” in the drop-down menu unless you intend to add a new account to QuickBooks Online.
e. When the import is finished, click Let’s go!
f. Review the For Review tab on the Banking page to view what was downloaded.
g. Click Next, and then click Done.
h. Repeat this step for each account that you have connected to this institution.
3. Q: What happens if I do not deactivate the current online banking connection?
A: Users that fail to deactivate the current connection would be required to create a new register for the new connection. This would essentially result in duplicate accounts in the product.
4. Q: Are there any deadlines that we need to be aware of?
A: Key Dates:
August 15, 2025: Intuit recommends completing a data file backup and a final transaction download by this date. Failure to take action may result in the loss of transaction history after the upgrade.
August 19, 2025: Complete the deactivate/reactivate of your digital banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection. Refer to the drop-down guides noted in Question #2 for set up support and instructions.
August 19, 2025: Conversion date.
August 26, 2025: Aggregation Connection users ONLY will experience a 5-business day downtime that begins on August 19, 2025.
5. Q: How do I know what type of Intuit connection I have?
A: Connection Types
1. Web Connect: This is the connectivity type that begins in your online banking environment. End users will download a .QBO(QuickBooks) or .QFX(Quicken) file and then import that file into QuickBooks or Quicken. This process does not require institution credentials to be entered in Quicken or QuickBooks since the file download occurs in their regular online banking site. – Products that support Web Connect: QuickBooks Desktop, QuickBooks Online and Quicken
2. Direct Connect: Users who are using the Direct Connect Service will need to select a new way of connecting to Tradition Capital Bank as Direct Connect will no longer be supported.
3. Aggregation Services/Express Web Connect: Aggregation retrieves transactions automatically from your online banking site.
Products that support Aggregation: Quicken (referred to as Express Web Connect) and QuickBooks Online.
